Email: lisa.waschmann#keepsakeplants.com Fax: 330.745.3098
Small Package: In most instances Small Package refers to Federal Express. This service works best for last minute orders and for customers outside normal truck routes. Finished product is not recommended for shipping by this method and is at customers' own risk. Temperature extremes: If a product is shipping via small package service into an area where freeze or heat damage is likely, we reserve the right to upgrade the delivery to a Priority Overnight Service. The additional cost will be reflected on the customer’s invoices.
LTL: We can provide LTL (less Than Truckload) service outside those areas covered by our truck routes or during the time our route truck shipments are unavailable. Orders shipped before April or after May will ship via LTL carrier and LTL carrier rates will apply.
Drop points: Customers acting as drop points & customers picking up at these drop points, are invoiced at regular truck rates with no minimum drop charge.
Cart shipping: We deliver Florida product lines on carts to customers along established routes on the East Coast and in Southern states between Florida and Texas. There is a two-cart minimum. Shipping to other areas will be considered if minimum volumes are met. In most cases we use one-way disposable carts.
LOSS AND DAMAGED SHIPMENTS: All shipments should be accepted from the carrier regardless of condition. If damage is apparent, or if the shipment is delivered short, a notation to that effect should be made on the carrier's delivery receipt. If damage is of such a nature that it is not discovered until the boxes are unpacked, the carrier's agent should be notified and arrangements made for an inspection. This should be done immediately after the discovery of the damage, but no later than 48 hours after discovery. Fax to 330.745.3098.CLAIMS We continue to strive to bring you the best Despite our rigorous attention to growing, packing and shipping details, we realize there are times when our product does not arrive in perfect condition, therefore, we ask that you follow a few basic procedures upon receiving your shipments to ensure that any problems receive prompt resolution. SHORTAGES: Accurately count your boxes when received. A signature is required upon delivery. If you sign for a certain amount of boxes, you are accountable for that amount. If you receive your delivery after hours, be sure to count your boxes, note any discrepancies on the waybill; sign the waybill and fax it to 330.745.3098 or email it to email@example.com. Credits for shortages will not be honored if a signed waybill noting the shortage is not on file with us. Shortages must be reported by 12PM EST next business day. DAMAGE to boxes: Examine your boxes for visible damages when received. A signature is required upon delivery; visible damage to the boxes must be noted on the waybill. If delivery is received after hours, examine your boxes, note any damages on the waybill; sign the waybill & fax to 330.745.3098 or email it to firstname.lastname@example.org. Photos are required when reporting visible box damage. Credits for visible box damages and/or damage to plants due to box damage will not be honored if a signed waybill noting the box and/or plant damage is not on file with us. Shortages must be reported by 12PM EST next business day. Product QUALITY issues must be reported within 48 hours of receipt of the product to 800.321.9573 Ext. 2501. Specific details of the quality issue must be provided: variety name, container size, exact details of what the quality issue is. Photos of the product must accompany your claim. This not only helps us identify any potential issues so we can correct our production or shipment process, it also strengthens any quality claim you may have. Credit for product quality issues will not be honored if not reported within 48 hours with photos. ALL PRODUCTS: Do not simply ‘short pay’ your account and tell us you encountered delivery or quality issues. Credit will not be issued. You will be held liable for this on your account. We understand these procedures may take a few extra minutes of your time, but they are important to ensure the information needed to resolve problems, and to issue credit where warranted, in a timely fashion.